| Q. |
Is the alarm complicated
to use? |
| A. |
No - It's normally just a matter of
entering a four digit code whenever you want to
set it. |
| |
|
| Q. |
Who chooses that four
digit code? |
| A. |
You can. The code is changeable at
any time. It does not come 'Factory set'. |
| |
|
| Q. |
How do I turn it off? |
| A. |
Whenever you re-enter the house, it
will bleep at you. Just enter the code and it switches
off. |
| |
|
| Q. |
Can I set it at night? |
| A. |
Yes, and we advise that you do. We
will program the system to include only those areas
that you want protected and exclude others during
a 'night' setting. It is more disturbing to be burgled
when you are asleep, than when out! |
| |
|
| Q. |
What happens if it
goes off? |
| A. |
The alarm will only ring for a pre-programmed
length of time before silencing and re-arming itself.
If you are there you just enter your code to stop
it. |
| |
|
| Q. |
Will I know if it has been off while I was
away?
|
| A |
Yes. When you return you will notice
the external strobe light flashing, to warn you
that there may potentially be danger in the house.
Also the keypad will bleep differently to normal
when you open the entry door. |
| |
|
| Q. |
I have pets. Can I
still have an alarm? |
| A. |
Yes. We can use various equipment and methods
to protect your home, whilst still allowing your
pets to be in the house. Our surveyor will advise
the best way of doing this when we assess your
property.
|
| |
|
| Q. |
Do I have to change
any batteries in a wired system? |
| A. |
No. All batteries are rechargeable
and have a life-expectancy of 5 years. Our engineer
will check these annually and change them for you
when necessary as part of an annual service plan. |
| |
|
| Q. |
What happens in a
power cut? |
| A. |
All systems have rechargeable batteries
that must keep the system powered for at least 12
hours. Should power not be restored before the battery
runs out a second battery is then used to trigger
the external Alarm Box alerting everyone that there
is a problem. The system does not just run flat
quietly. |
| |
|
| Q. |
I've heard about Wireless
Alarms. Are they any good? |
| A. |
Some are, some aren't. They can be prone to false
alarms from rogue frequencies and the batteries
do need changing regularly, unlike 'wired' alarms.
The sensors also tend to be slightly larger as
they must incorporate a decent sized battery.
However, certain situations dictate that Wireless
systems may be a more practical solution for various
reasons, - but read on...
Professionally supplied Wireless Alarms are far
superior to ones available in DIY stores, and
engineers have the equipment to detect rogue frequencies
and test signal strengths, thus minimising false
alarms. You also have the peace of mind that should
any problems occur, they will be diagnosed and
dealt with promptly by the Installer under warranty
- unlike a DIY system when you are on your own...
One advantage of wireless systems is that you
always have the option to take the equipment with
you whenever you move house !
|
| |
|
| Q. |
What happens if my
neighbours just ignore my Alarm? |
| A. |
Additional equipment can be added
to the alarm, linking it to a telephone line that
calls either your mobile, office, relatives, etc,
or a central monitoring station, whenever your alarm
goes off, alerting you of a potential problem. |
| |
|
| Q |
How long is my alarm
guaranteed for? |
| A. |
All of our own alarms are guaranteed
for the first year following installation. That
includes all parts and labour charges as a result
of faulty equipment or workmanship. We will also
offer you the opportunity of an extended warranty
annually thereafter for up to 5 years+. |
| |
|
| Q |
Do you service alarms
that you haven't installed? |
| A. |
Yes, we will attend any call to whatever
system you may have and can offer you an annual
service plan should you require one. Obviously,
the type of system you have and extent of cover
required will determine the price. |
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|
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We hope we have answered some of your
questions. If you have any more though please call
or email
us. |
